DELIVERY SERVICE
Because we offer delivery service to such a broad area, we must deliver in route. We are unable to give an exact “time of day” for delivery. However. we will give you a delivery window at the time of scheduling. Please have the area in your home free and clear of obstructions and ready for delivery. If you cannot be there to take delivery, please arrange to have a responsible person present so that we may rely upon his or her signature as authorized to inspect and accept delivery. If delivery to the designated room involves limited maneuverability because of narrow halls. doorways or stairwells (etc.) we cannot be responsible for any damage that could result in attempting placement. If set-up in the designated area is not feasible, delivery will be made to an accessible area. Delivery personnel will not be able to hang items on walls.
MAJOR PURCHASE
Please keep in mind that furniture like any other major purchase such as a car, home, washer, or refrigerator is manufactured in component parts. If a component is defective we will repair or replace it. Most manufacturers do not allow exchanges or replacement of the entire product if a component is defective. For example an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specs. We do require that any item needing service with component parts that can be easily transported, be returned by the customer to our service department. Examples are: Unattached cushions or pillows, removable drawers, lamps and accessories etc.
CLEARANCE OR “AS IS” MERCHANDISE:
1) Delivery or pickups must be made within 10 days (no lay a-way). Unless otherwise arranged.
2) Merchandise must be paid in full at time of purchase {unless financed).
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